Listing Inquiries — Leads From Your Property Websites

Every branded property website carries a built-in Schedule a Showing form, so someone browsing the listing can reach out without leaving the page. The leads belong to the agents on the listing — they’re emailed straight to the listing agent — but every message is also kept in Spatiko, so you always see the buyer interest your sites are generating for your clients. That’s a concrete, showable win: the website you deliver doesn’t just look good, it hands your agent leads.

The Schedule a Showing form

The form sits on the branded version of the site, ready for anyone who wants to ask about the property or book a viewing. A visitor fills it in and submits — no account, no extra steps.

What it collects

A visitor enters their:

• Name
• Email
• A phone number (optional)
• A message

That’s the whole form — nothing else is asked for.

Where the lead goes

Submitting the form sends two emails at once, both carrying your business branding:

• The listing agent gets the lead — the visitor’s details and message, with a reply button that answers the buyer directly from their inbox.
• The visitor gets a confirmation naming the agent who’ll be in touch, so they know their message went through.

If more than one agent is shown on the page, the co-agents are CC’d on the lead, so nobody has to forward it around. Who counts as “shown on the page” comes from the order’s people: each person you add to an order has a “Show on property site” switch, and everyone with it turned on appears on the listing — the primary client as the listing agent, the rest as co-agents. See order participants for how those switches work.

Two details worth knowing:

• An agent who hides their email address on the public page still receives their inquiries. The visibility setting only controls what visitors see — the hidden address is never shown on the site.
• If the listing agent has no email on file at all, the lead goes to the first co-agent shown on the page instead of being lost.

The Inquiries tab

Every inquiry is also saved to the property website’s Inquiries tab in the editor, so nothing lives only in someone’s inbox. Each card shows the visitor’s name, when the message arrived, their email and phone, and the message itself, with a Reply button that opens a pre-addressed email.

Below each card, a delivery note tells you where the lead was emailed — “Emailed to jordan@hartwellrealty.com” — or warns you when that delivery failed so you can follow up manually. That makes the tab your safety net: even if an agent’s inbox misbehaves, the lead is still sitting in Spatiko.

The linked agent sees the same Inquiries tab on their side, in the client portal’s website editor — their messages land there and in their inbox.

Unbranded sites have no form

The unbranded version of a property website has no contact form at all, so it captures no inquiries — it’s meant for places like the MLS that don’t allow third-party branding. For the difference between the two versions and when to share each, see branded and unbranded links.

If a listing shouldn’t collect inquiries at all, hide the Contact section while editing the property website and the form stops appearing.

Go deeper

• Agents, sellers, and billing contacts — the “Show on property site” switches that decide which agents appear on the page and get the leads.
• What clients can edit on a property website — the agent’s own view of the site, including their Inquiries tab.
• Branded & unbranded links — why only the branded version carries the form.
• Editing a property website — hide the Contact section if a listing shouldn’t collect inquiries.
• How property websites work — how the site the form sits on gets created and published.