Sending Client Emails Through Gmail
Connect Gmail so booking confirmations, delivery notifications, and receipts send from your own email address — send-only access, replies reach your inbox.
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Spatiko sends a lot of email on your behalf — booking confirmations, delivery notifications, payment receipts. Connect Gmail and all of it can go out from your own Gmail address, through your own account, instead of a platform address. Agents see the sender they already know, replies land straight in your inbox, and the messages sit in your Gmail Sent mail like anything else you send. (If you’ve also verified your own email domain, that takes priority unless you pick Gmail — see below.)
Three ways client email can go out
You don’t need Gmail connected for client email to work. Spatiko has three sending routes:
- Built-in sender — always available. Spatiko sends from its own address with your business name as the sender name and your business email set as the Reply-To, so replies still reach you.
- Gmail — the From address becomes your actual Gmail address, which is what agents recognize, search for, and have filters built around, and every email lands in your Sent mail.
- Your own domain — an address like
hello@promediateam.com, set up with DNS records in Settings → Domains & Email. It doesn’t need a mailbox, but those emails don’t appear in any Sent folder. See sending client emails from your own domain.
Which one is used is set on the Sending identity card in Settings → Domains & Email. On Automatic (recommended), a verified email domain wins, then Gmail, then the built-in sender. Choose Gmail there to send through Gmail even when you also have a verified domain — Spatiko then uses your domain, and after that the built-in sender, only if Gmail isn’t connected.
Which emails go through it
Every client-facing email your business sends routes through one pipeline, and whenever Gmail is the active sender, all of it uses your Gmail address:
- Booking and scheduling — order confirmations (with the calendar invite attached), order-details updates, reschedule and cancellation notices, shoot reminders, and shoot wrap-ups.
- Delivery — delivery notifications and property website notifications.
- Payments — payment requests and payment receipts.
- Client portal access — sign-in magic links and email verification codes.
- Everything else client-facing — property-website inquiry confirmations and the editing requests you send to editors.
Emails Spatiko sends to you — account and sign-in emails for your own login — still come from Spatiko. The integration only affects mail sent on your business’s behalf.
What Spatiko can and can’t do in your account
This is the part worth being precise about. Spatiko requests Gmail’s send-only permission, plus basic profile info (so it knows which address it connected). That’s it. It cannot read your inbox, your existing mail, your drafts, or your contacts, and it can’t delete or modify anything in your account. The only thing the connection is technically able to do is send.
One connection for the business
Gmail is a business-level connection, not a personal one — you connect it once and every teammate’s client emails send from that same address. That makes it a good fit for the address your agents already write to, whether that’s your main address or a dedicated one like bookings@yourdomain.com (if that mailbox is a Gmail or Google Workspace account). See how connecting works for per-business vs. per-user connections.
When sending fails
No client email is ever lost to a Gmail hiccup. If a send fails for a transient reason, that email simply falls back to the built-in sender. If Google has revoked Spatiko’s access — say you removed it from your Google account, or the connection expired — Spatiko marks the integration as expired, emails whoever connected it a reconnect link, and in the meantime sends through your verified email domain if you have one, otherwise the built-in sender.
Disconnecting works the same way, just on purpose: Spatiko’s access is revoked on Google’s side, and the next route takes over immediately — your email domain if you’ve verified one, otherwise the built-in sender (your business name, Reply-To your business email).
Plan requirements
Connecting Gmail requires a paid plan — see pricing for what each plan includes. On a downgrade the connection is paused rather than deleted and the built-in sender takes over; upgrading restores it automatically.
Sending from your own domain is on the same plans and doesn’t need Gmail at all. You can set up both and choose between them on the Sending identity card — Gmail if you want copies in your Sent mail, your domain if the address you want clients to see isn’t a Gmail or Google Workspace mailbox.
Go deeper
- Sending client emails from your own domain — the DNS-based alternative, and how Spatiko chooses between routes.
- Connecting your tools — every integration at a glance.
- Sending a delivery — the delivery notification your clients receive.
- Business profile, branding & legal documents — the business name and email behind the fallback sender.
- Signing in to the client portal — the magic links and verification codes that also go out through Gmail.
Frequently asked questions
Can Spatiko read my Gmail inbox?
No. Spatiko requests Gmail's send-only permission plus basic profile info so it knows which address it connected. It can't read your inbox, existing mail, drafts, or contacts, and it can't delete or modify anything in your account — sending is the only thing the connection is technically able to do.
What happens to my client emails if Gmail disconnects or expires?
Nothing is lost. Client email switches to your own email domain if you've verified one, otherwise to Spatiko's built-in sender with your business name as the sender name and your business email as the Reply-To, so replies still reach you. If Google revoked access, Spatiko emails whoever connected it a reconnect link and keeps sending through the fallback in the meantime.
Does each teammate connect their own Gmail account?
No — Gmail is a business-level connection. You connect it once and every teammate's client emails send from that same address, which makes it a good fit for the address your agents already write to.
Will my own Spatiko account emails come from my Gmail too?
No. The integration only affects mail sent on your business's behalf to clients. Account and sign-in emails Spatiko sends to you still come from Spatiko.