Sending a Delivery

Once a shoot is edited and the files are on the order, sending it to the client is a single step. Spatiko calls it complete and deliver — one action that closes out the order and hands the client their gallery. This page covers what that action does, what you need in place first, and how re-delivering, previews, and invoicing fit in.

What “complete and deliver” does

When you deliver an order, Spatiko does several things at once:

• Moves the order into the Delivery stage and stamps the delivery date. You mark it Completed yourself when you’re ready — re-sending a delivery never pushes an order backwards out of Completed.
• Marks the order’s sessions complete.
• Emails every recipient a delivery notification with their own gallery link (more on that below).
• Publishes the order’s property website, if there is one.
• Recalculates team payouts and logs the delivery on the order’s history.

You do all of this from the order itself — no separate export or upload step. For how galleries and downloads work in general, see delivering your media.

What you need before you can deliver

An order is ready to deliver when:

• It isn’t cancelled.
• It has at least one deliverable — ready photos, a video, a tour link, a downloadable file, a cloud delivery folder, or a published property website. (See uploading your media for getting files onto the order.)
• There’s a recipient email on file — unless you untick everyone and deliver without notifying, in which case no email is needed at all. The order still completes and the gallery still goes live; you can deliver again later to send the notification.

If the order includes video, client sign-off on the cut usually happens before this point — see Frame.io video review for collecting timestamped comments before you deliver the finished version.

Who receives the delivery

The send dialog’s Notify list is built from the order’s participants — everyone with Receives delivery emails switched on. A solo listing agent is the everyday case, but the same send handles a co-listing agent or a seller who wants the photos too, and someone who’s only on the order to pay the bill stays off the list.

Two things are worth knowing about that list:

• Each person gets their own email with their own personal gallery link — you never forward one link around and hope the right person opens it. Their link opens their view of the order, including their own billing and nobody else’s.
• Unticking someone skips them for this send only. It never changes their “Receives delivery emails” setting on the order.

The client notification

The delivery email gives each recipient everything in one place: their gallery link, the link’s expiry, your optional personal message, and a note if a property website is included.

The recipient opens the gallery straight from that link — no account, no password. The link stays valid for 30 days by default, and an agent can also reopen the gallery any time from their client portal. For what the client sees once they open it, see delivery galleries.

That one link does more than hand over files. From the same gallery the client can flag specific photos and request changes with a note on each, and open the marketing kit to build social images from the shoot. Both are unavailable while an order is locked for payment, and both come back the moment the balance is settled.

If an email fails to send for any reason, the delivery itself still goes through — the order is completed and the gallery is live either way. On a multi-recipient send, Spatiko tells you exactly how many recipients couldn’t be emailed so you can resend to reach them.

Preview before sending

Want to check exactly what the client will get? There’s an admin-only preview of the delivery, so you can see the gallery the way they’ll see it before you send anything.

Re-delivering and resending

If you need to deliver an order again — say you added a few reshot photos — go ahead and deliver a second time. Re-delivering keeps the original delivery date, and each recipient keeps their own existing link (its 30-day expiry simply refreshes), so any link you’ve already shared keeps working.

On a delivered order, the same dialog also shows each recipient’s own delivery link, ready to copy or open — useful when a client wants the link over text instead of email. Copy it from that person’s row: with more than one recipient, each link opens that person’s view of the order.

When a client says the email never arrived, open the same dialog on the delivered order, tick just the people who need it, and hit Resend Delivery. A resend goes only to the recipients you leave selected, keeps the original delivery date, and refreshes each link’s expiry.

Delivering counts toward your plan’s monthly delivery allowance the first time an order goes out; re-delivering that same order doesn’t count again.

How invoicing and payment tie in

What happens with billing depends on how the order is set up:

• If the order doesn’t use the pay-before-download gate, you bill it through an invoice from the order’s billing card. Prefer that to happen on its own? Switch on Auto-issue invoice on delivery in your payment settings, and delivering issues and emails the invoice automatically — the client gets their files and their invoice together. It’s off by default.
• If the order does require payment before download, delivery hands off to the pay-to-download flow instead: the client can browse the gallery, and downloads unlock once they pay.

For how completion fits alongside the other order stages, see the order lifecycle.

Go deeper

• Delivery galleries — what the client sees once they open the link, and how downloads work.
• How clients view and download their media — the same delivery from the agent’s side of the portal.
• Pay-to-download — gate downloads until the balance is settled.
• Creating and sending an invoice — bill the order from its billing card, or auto-issue on delivery.
• Order participants — add co-agents, sellers, and billing contacts, and control who receives the delivery.