Paying Your Balance & Cancelling a Booking
How an agent settles an outstanding balance and, when the business allows it, cancels or requests cancellation of a booking from the portal.
Last updated
Every order in the client portal has a detail page that shows the client exactly where things stand — what’s owed and, when it applies, how to cancel.
Viewing the balance
The order page shows the quoted total, the amount already paid, the amount still due, and a full payment history with receipts — card brand and last 4 digits, links to the payment provider’s receipt, and any refunded amounts. There’s no separate invoices or billing list in the portal; this per-order view is the complete picture.
Paying online
If online payments are turned on for the business — a paid plan plus an active Stripe connection — and the order has a balance due, the client sees a Pay action. It opens an in-portal card-payment form, so they don’t need to leave the page; if the business has tipping enabled, the client is first offered an optional tip for the photographer. This is also how a client unlocks any downloads that were locked pending payment. See when clients pay for how payment timing is set up.
If online payments aren’t enabled, the client sees the balance but pays you outside the portal.
Cancelling a booking
Cancellation from the portal is optional — it depends entirely on the business’s booking policy, so what a client sees varies from order to order.
One-click cancellation. A client gets a Cancel booking action when all of these are true:
- The business’s policy allows client self-cancellation.
- The order hasn’t been delivered.
- No session has happened yet.
- The request falls within the business’s configured free-cancellation window.
The refund amount shown is calculated automatically from the same policy math the business uses in its own cancel tool. Cancelling notifies both the client and the assigned photographer.
Request cancellation. Outside the free-cancellation window, or when self-cancellation isn’t enabled at all, the client sees Request cancellation instead. This doesn’t cancel the order — it logs the request on the order’s activity history and notifies the business immediately, in-app and by email, so a human can decide on cancellation and any refund.
Delivered or completed orders. Once an order is delivered, or a session has already happened, it can never be self-cancelled or auto-cancelled — regardless of policy. The client can still request cancellation, but it has to go through the business.