How Clients View and Download Their Media
What agents see in the client portal order list and order detail page, how photo and file downloads work, and how they request changes to delivered media.
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The portal is where your clients go to see every shoot and grab their files, without emailing you for a resend. Here’s what they see and how downloads actually work.
The order list
On the portal home, an agent sees every order for their business, searchable by property address. Three counters sit at the top: total orders, completed, and in-progress. Each order card shows the property address, the schedule, a cover photo once the shoot is delivered, a “Website” badge if a property website exists for that order, the current status, and a “Balance due” indicator if there’s an outstanding amount.
The order detail page
Clicking an order opens its detail page, which includes:
- Address and schedule, plus the assigned photographer’s name, phone, and photo, if one is assigned.
- A progress timeline — created, status changes, reschedules, content added, delivered, and payment received, showing the last 20 events.
- Delivered content — photos, floor plans, videos, embedded content links, and any other files you attached to the order, once the order’s delivery is complete. Nothing is downloadable before that point.
- A full pricing breakdown — line items, travel fee, any discount or promo code, and totals.
- Payment history with receipts — card brand and last 4 digits, receipt links, and any refunded amounts.
- A link to the property website, if one was created for the order.
Downloading files
Once an order is delivered, the agent can download any photo or floor plan on its own, or use “Download all” to grab the whole delivery gallery at once.
On the way out, the agent picks a format: Listing Ready is the high-resolution version for listing portals and print, and it’s the one most agents choose; Web & Social gives smaller files for email, social, and websites; and Full Quality — the largest files — appears when the order has originals to serve. “Listing Ready” is a size-and-quality label only — Spatiko doesn’t connect or upload to any MLS or listing service.
When your business has cloud storage connected, agents can also pull the true full-resolution originals with Full Quality — no Dropbox or Google Drive account needed and no leaving the portal. A whole photo section downloads in one go. A selection or the floor plans download as separate files instead: most browsers ask once to allow multiple downloads, Chrome and Edge on a computer can save everything into one folder the agent picks (on Dropbox orders), and on an iPhone or iPad it’s one tap per file.
Videos download one at a time rather than with the rest of the gallery, and only the ones with an uploaded file behind them. A video added by pasting a hosted link (YouTube or Vimeo) can’t be downloaded — there’s no file to hand over, only the embed to watch.
Other files you attach to an order — a PDF brochure, a floor plan document, a CAD file — sit alongside the photos with their file name and size, and each downloads on its own.
On an iPhone or iPad, agents also get Save to Photos, which puts photos and some videos straight into the Photos app instead of a download. It’s there for single photos and for some videos delivered as files, and in the download dialog on the delivery page you email them. See saving photos and videos to your iPhone.
On Starter and up, agents can also open Marketing assets on a delivered order to download the posts and flyers you made, or turn the photos you shot into their own social images, stories, and flyers. An agent’s account manager gets the same section on the agent’s orders, but a company admin looking at another agent’s order doesn’t get Marketing assets.
When downloads are locked
If your business requires payment before releasing files, downloads stay locked until the balance is paid. The client sees a “Payment Required” or “Unlock downloads” prompt and has to pay the outstanding amount — through an in-portal card payment, if you have online payments turned on — before any file becomes available. The order’s property website is held too: the website card shows “Your property website goes live once the order is paid.” and the site stays offline to the public until then. See pay to download for how to set this up, and how clients pay and cancel a booking for how clients pay from the portal.
Requesting changes
Once an order is delivered, an agent can flag the work instead of writing you an email. They select one or more photos or floor plans in the gallery and choose Request changes, add a short note to any individual item (up to 256 characters) plus one overall message for the batch (up to 512 characters), and send.
It isn’t offered while an order is still locked for payment — the balance has to clear first.
Who can ask depends on where they’re looking. In the portal, Request changes shows only for the order’s main client and their account managers — not for other people on the order. A company admin viewing the company’s orders can view and download but not request changes, and the same goes for a company admin’s emailed delivery link. Anyone else the delivery was emailed to can request changes from their own link.
You’re notified by email and in-app, see exactly which items were flagged and what each note says, and mark them resolved once the re-edit is done.
Same experience as a delivery link
The portal’s order detail and download screens use the same components as the one-off delivery link you can send for a single shoot without a client account. The portal is just that same experience made permanent, organized by account instead of by a one-time link.
If you offer more than one language to clients, both carry an FR | EN switch in the header, so an agent can view their order and download screens in French or English. See languages and translations.
Go deeper
- How clients pay and cancel a booking — how a client clears a balance and unlocks downloads from the portal.
- Pay-to-download — set up the gate that keeps files locked until an order is paid.
- Delivery galleries — the gallery the portal’s download screens are built from.
- Cloud storage sync — connect storage so clients can pull the full-resolution originals too.
- Saving photos and videos to your iPhone — the Save to Photos flow agents use on their phone.
Frequently asked questions
Can a client download anything before I deliver the order?
No. Delivered content only appears on the order detail page once the order's delivery is complete, and nothing is downloadable before that point. They can still see the address, schedule, progress timeline, and pricing in the meantime.
Why can't a client download one of the videos?
Because a video added by pasting a hosted link — YouTube or Vimeo — has no file behind it, only the embed to watch. Videos with an uploaded file do download, one at a time rather than bundled with the rest of the gallery.
Which download format should a client use for a listing portal?
Listing Ready — the high-resolution version meant for listing portals and print, and the one most agents pick. Web & Social gives smaller files for email, social, and websites, and Full Quality — the largest files — appears when the order has originals to serve. Spatiko doesn't connect or upload to any MLS or listing service.
Can a client request changes while their order is still locked for payment?
No — requesting changes isn't offered until the balance clears. Once it's paid, they select the photos or floor plans they want reworked, add a note to any individual item plus one overall message, and you're notified by email and in-app.