How Clients Manage Their Profile
What agents edit at /portal/account — personal details, language, their company, and the agent profile shown on property websites, including visibility.
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At /portal/account, an agent finds their personal info and their agent profile, each saving separately — plus a Your company block if you’ve linked them to a company.
Personal info
This section covers the agent’s own details:
- First name and last name
- Phone number — checked to make sure it’s a real, valid phone number
- Profile photo — upload one or remove it
Email is shown here too, but it’s read-only. Agents can’t change their email address from the portal.
Language
If you offer more than one language to clients, a Language choice appears under the personal details, with a button for each language — for example English and Français. It’s “Used for your portal, your emails and your invoices”, and it saves as soon as the agent taps a language, without the Save button. The FR | EN switch in the portal header only changes what they’re reading right now; this setting is the one your emails and invoices follow. See languages and translations.
Agent profile
This is the identity that appears as the “Listing Agent” on the agent’s property websites:
- Title (e.g. Realtor, Broker Associate)
- Brokerage name
- Brokerage logo
- License number
- Personal website URL
Alongside those fields are three switches — email, phone, and photo — that set the default visibility of each on every property website tied to the agent’s orders. All three default to on, so email, phone, and photo show by default.
The agent profile is created automatically the first time the agent signs in via a magic link. If Spatiko knows the agent’s company name, it seeds the brokerage field with it as a starting point. Filling in or editing the rest of the profile is entirely optional — nothing here blocks the agent from using the portal.
The brokerage logo
Right under the brokerage name sits a Brokerage logo upload — the agent adds it themselves, and it appears on their property websites alongside their agent info, so the listing page carries their brokerage’s mark as well as their name. Accepted files are PNG, JPG, or WebP, up to 2MB — PNG keeps transparency, which usually looks best over a listing page. After picking a file, the agent frames it in a small crop dialog (“Adjust your brokerage logo”) before it saves, and a Remove link underneath takes it off again.
If the agent doesn’t upload a brokerage logo, the site can show their company’s logo instead — see below.
Your company
If you’ve linked the agent to a company, such as their brokerage, the account page shows a Your company block marked “Linked by your studio”, with the company’s name and how many members it has.
The block also holds the Company logo. Only people you’ve made an Admin of the company can upload or change it; everyone else sees “Only company admins can change the logo.” The company logo appears next to the brokerage on property websites when the agent hasn’t uploaded their own brokerage logo.
Being in the same company doesn’t let colleagues see each other’s orders in the portal. Each agent still sees only their own.
How this feeds property websites
The agent profile drives the Listing Agent block on all of that agent’s property websites. The name, brokerage, brokerage logo, license number, and website URL can’t be edited per listing.
You can also fill in a Public profile on the agent’s client record — title, license, website, and photo. Those are fallbacks: the site uses them only for fields the agent hasn’t filled in, and anything the agent enters here replaces your value for that field. If you added a photo for them, the agent sees it on their account page under Added by your photographer and can remove it. If they turn Show photo off, the photo you added isn’t shown anywhere.
The three visibility switches set the default for every listing, but a specific property website can override email, phone, or photo visibility on its own. Per-listing overrides take precedence over the defaults set here — see what clients can edit on a property website for how that works.
Saving changes
Each section saves on its own. The save button for a section only becomes active once something in it genuinely differs from what was last saved, so you can’t save a section you haven’t touched.
Go deeper
- What clients can edit on a property website — where a per-listing override beats the account-level defaults set here.
- Signing in to the client portal — the sign-in that creates the agent profile in the first place.
- The client portal — everything else an agent handles for themselves.
- How property websites work — the listing sites the agent profile shows up on.
Frequently asked questions
Can an agent change their email address from the portal?
No. Email is shown on the account page but it's read-only — agents can't change it themselves. Their first name, last name, phone number, and profile photo are all editable there.
Where does the Listing Agent block on a property website come from?
From the agent profile at /portal/account. For any field the agent leaves blank, the site falls back to what their photographer has on file for them, and the agent's own value always wins. None of these details can be edited per listing.
What file types work for the brokerage logo?
PNG, JPG, or WebP, up to 2MB — PNG keeps transparency, which usually looks best on a listing page. The agent uploads it themselves in the Brokerage part of their agent profile, framing it in a small crop dialog before it saves.
Does an agent have to fill in their profile before using the portal?
No — filling it in is entirely optional and nothing here blocks them from using the portal. The profile is created automatically the first time they sign in, and if Spatiko knows their company name it seeds the brokerage field as a starting point.