Uploading & Processing Media
Upload photos and video to an order — accepted file types and size limits, floor plans vs photos, and how Spatiko optimizes every file for delivery.
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Media in Spatiko always attaches to an order — the record that ties a shoot to its client and property. Once your files are on the order, Spatiko processes them and readies them for a branded delivery gallery.
Getting media onto an order
There are two ways to get files onto an order:
- Direct upload — open the order’s upload dialog and drag and drop your files, or select them from your device.
- Cloud sync — drop files into the order’s cloud folder and Spatiko imports them for you. See cloud storage sync to connect Dropbox or Google Drive.
Once you hit Upload, the batch hands off to a background upload center: the dialog closes, a small widget in the corner tracks progress, and you keep working — even on a different order — while the files go up. If any file fails, the widget shows how many and lets you retry just the failures.
Uploading from a phone or iPad is reliable too, even with big files — handy for getting a shoot moving from the driveway before you’re back at your desk.
On a cloud-backed order the dialog also carries a Save originals checkbox, on by default: leave it on and your originals land in the order’s cloud folder (which is what makes original-resolution delivery possible), while optimized copies import into the order. Untick it and only the optimized copies are stored — you won’t be able to deliver original files for that order.
Accepted types and size limits
Photos and video are handled separately.
- Photos — JPEG or PNG, up to 100 MB each.
- Video — MP4, MOV, WebM, MKV, AVI, M4V, MPG/MPEG, MTS/M2TS, or 3GP, up to 5 GB each.
Photo uploads take JPEG and PNG only, so export your finished edits before you upload — RAW and HEIC files aren’t accepted as photos. A file in the wrong format or over the limit is rejected by name, so you know exactly which one to fix in a big batch.
Matterport and other 3D tours, Zillow tours, and externally hosted video aren’t uploaded as files at all — you add them to the order as links. See embedding 3D tours and video.
Video often wants a client sign-off between upload and delivery — Frame.io video review lets the client leave timestamped comments on a cut, with no account needed on their side.
Photos and floor plans
Every photo is classified as either a photo or a floor plan, and the two display in separate groups on the delivery so agents can find the layout at a glance. See delivery galleries for what the client sees.
How Spatiko optimizes your files
Spatiko optimizes every uploaded file for delivery automatically — no manual exporting on your side, and nothing to configure. At download, the format choice is:
- Listing Ready — the high-resolution version optimized for listing portals and print, and the one most agents pick. “Listing Ready” is only a size and quality label; Spatiko does not connect or upload to any MLS or listing service.
- Web & Social — smaller files for email, social, and websites, so delivery galleries and property websites load fast on any connection.
- Full Quality — the largest files, available when the order has originals to serve: uploaded originals or a connected cloud delivery folder.
Web & Social and Listing Ready are always available to you on the order and to your client on the delivery, so the agent can grab the right file for the listing without asking you for a re-export. Full Quality appears when the order has originals to serve, and on a cloud-backed order it covers a whole photo section at once rather than individual picks or floor plans.
Getting true full-resolution originals to your client
If you want your clients to download true full-resolution originals, connect cloud storage. On a cloud-backed order, Spatiko serves the originals straight from the order’s delivery folder in your Dropbox or Google Drive, and the client downloads them in one click from inside the Spatiko gallery — they never touch, see, or need a Dropbox account. See cloud storage sync.
Processing and the hero image
Processing runs in the background. Each file moves from Pending to Processing to Ready, then appears in the gallery (a file that can’t be processed is marked Failed). You don’t have to wait around — keep working while Spatiko catches up.
The first photo to finish processing automatically becomes the hero image if you haven’t chosen one. The hero leads the gallery and the property website, so pick a favorite once your files are ready.
You can also turn on optional AI photo tagging, which labels rooms and generates alt text to speed up organizing and captioning. It’s a labeling aid — metered by credits, not an editing tool.
Once your photos are ready they also feed the client-facing marketing kit on the delivery, where the agent turns them into ready-to-post social images.
The order moves to Production on its own
An order sitting in Planning flips to Production automatically the moment the first media lands on it — a direct upload, a cloud import, or a video. Sending the shoot out for editing does the same thing. You don’t have to remember to move the stage by hand, and the change is written to the order’s activity log so the timeline stays honest. See the order lifecycle.
Re-exported an edit? Refresh from source
For a photo that came in through cloud sync, you don’t have to delete and re-import it when the edit changes. Re-export the corrected version over the same file in your cloud folder, then pick Refresh from Dropbox (or Refresh from Google Drive) on that photo — Spatiko pulls the new version and reprocesses it in place, keeping its position, tag, and hero status. More on this in cloud storage sync.
Go deeper
- Sending a delivery — publish the gallery and notify the client in one action.
- Delivery galleries — what agents see and how downloads work.
- Cloud storage sync — connect Dropbox or Google Drive so finished files flow in on their own.
- Embedding 3D tours and video — add Matterport, Zillow, and hosted video as links instead of uploads.
- AI credits — what AI photo tagging costs and how your credit balance works.
Frequently asked questions
Can I upload RAW or HEIC files to an order?
No — photo uploads take JPEG and PNG only, so export your finished edits before you upload. A file in the wrong format or over the size limit is rejected by name, so in a big batch you know exactly which one to fix.
How do I add a Matterport tour or a hosted video to an order?
Those aren't uploaded as files at all. Matterport and other 3D tours, Zillow tours, and externally hosted video are added to the order as links instead. Video files you hold yourself upload normally, alongside your photos.
How does Spatiko choose the hero image?
The first photo to finish processing automatically becomes the hero if you haven't chosen one yourself. The hero leads the gallery and the property website, so it's worth setting a favorite once your files are ready.
Does AI photo tagging edit my photos?
No. It's an optional labeling aid — it labels rooms and generates alt text to speed up organizing and captioning, and it's metered by credits. It isn't an editing tool.