Client Video Review with Frame.io

A property video usually needs a round of sign-off before it goes public — the agent wants the pool shot to close the video, or the kitchen reveal held a beat longer. Collecting that feedback by email (“at around the one-minute mark…”) is slow and vague, and asking an agent to create an account on a review tool is a non-starter. Connect Frame.io and Spatiko closes the gap: you send the order’s videos to a review folder with one click, and your client leaves timestamped comments on a share link — no account, no login.

Connecting Frame.io

Frame.io runs on your own Frame.io account. Connect it from Settings → Integrations — it’s in the Video category next to YouTube. It’s a business-level OAuth connection: you sign in through Adobe (Frame.io is an Adobe product), and one connection covers your whole team. The popup, credential storage, and refresh mechanics are the same as every OAuth integration — see how connecting works.

One catch worth knowing: your Frame.io account must be linked to an Adobe ID. If the connection is rejected, the fix is on Frame.io’s side — go to Account Settings → Profile → Authentication in Frame.io, connect your Adobe account, then retry.

After connecting, pick the Review project — the Frame.io project where Spatiko creates a review folder for each order. If your account has exactly one project, it’s selected for you; if you have none yet, create one in Frame.io first and reopen the dialog.

Connecting Frame.io requires a paid plan — see pricing for what’s included.

Sending an order’s videos for review

Frame.io sends work on videos whose source file sits in your linked cloud storage (Dropbox or Google Drive) — Spatiko hands Frame.io the file from your storage, nothing passes through your browser. From the order’s Videos section:

• Send everything — the section’s menu has Send to Frame.io for review, which sends every cloud-sourced video on the order that isn’t already there.
• Send one video — right-click a video card and choose Send to Frame.io (or Re-send to Frame.io after a failure).

Each video card shows where it stands — Sending to Frame.io…, On Frame.io, or Frame.io failed with the reason (a failed send can be re-sent). When the send lands, the toast offers Copy review link, and the section’s menu keeps Copy review link and Open in Frame.io from then on.

One review link per order

The first send creates a review folder in your Frame.io project, named after the property address, plus a public share for it — so the order’s review link is titled something like 218 Glenwood Avenue, Riverstone, CA — video review. Everything after that reuses them: one review link covers all of the order’s videos, and videos you send later show up on the same link. There’s nothing to re-send to the client when round two arrives — the link they already have is current.

What your client experiences

Your client opens the link in a browser and is reviewing immediately — no Frame.io account, no login. They can watch each of the order’s videos, click anywhere on the timeline, and type a comment pinned to that exact moment. “The music swells too early” becomes a note at 1:58 you can jump straight to.

218 Glenwood Avenue, Riverstone, CA — video review

2 videos · commenting on

Commenting as guest

0:422:14

218-Glenwood-Cinematic.mp4 218-Glenwood-Drone.mp4

Comments

JM

Jordan Meyers0:42

Hold the kitchen reveal a beat longer before cutting to the living room.

JM

Jordan Meyers1:58

Can the twilight shot of the pool close the video instead?

Leave a comment at 2:14…

How feedback comes back

The comments live in Frame.io. Use Open in Frame.io on the order’s Videos menu to jump into the review folder, see every timestamped comment, and reply from your own account. From there the loop is the ordinary edit cycle: make the changes, drop the revised cut into your cloud storage, add it to the order, and send it to Frame.io — it appears on the same review link.

A worked example: two rounds on a cinematic listing video

You shoot 218 Glenwood Avenue with the Cinematic Video Tour and drone add-on. The first cut goes on the order from your Dropbox folder; you hit Send to Frame.io for review and text the review link to Jordan at Hartwell Realty.

• Round one — Jordan watches on her phone that evening and leaves two comments without signing into anything: at 0:42, “Hold the kitchen reveal a beat longer before cutting to the living room,” and at 1:58, “Can the twilight shot of the pool close the video instead?”
• Round two — you re-edit, add the v2 file to the order, and send it to Frame.io. Jordan opens the same link, sees the new cut next to the first, and replies “Perfect — approved” on her own comment.

Nothing was described “at around the one-minute mark,” and Jordan never created an account. Once it’s approved, upload the final cut to YouTube for the delivery gallery and property website — review and hosting are separate steps, so the client never sees a draft on the listing.

Removing videos

Deleting a video in Spatiko doesn’t automatically clean up Frame.io. If the video has been sent for review, the remove dialog offers Also delete it from Frame.io — ticking it removes the file from the review folder along with its comments, while the review link keeps working for the other videos. If the Frame.io copy can’t be removed, Spatiko says so (“Video removed — Frame.io copy remains”) and you delete it from the review folder yourself.

Disconnecting Frame.io stops new sends; folders, shares, and comments already on Frame.io stay in your account, and existing review links keep working — they’re ordinary Frame.io shares.

Go deeper

• Real estate video client review: getting the cut approved — why email feedback costs you a round, and how to set revision boundaries at booking.
• Hosting property videos on YouTube — where the approved final cut goes for streaming on deliveries and property websites.
• Embedding 3D tours and video — the three ways video gets onto an order in the first place.
• Cloud storage sync — the Dropbox or Google Drive folder your video files send from.
• How connecting an integration works — the OAuth popup, credential storage, and what disconnecting does.