AI Credits: What They Are and What Uses Them

Spatiko uses AI credits to pay for AI-powered features. Every business has a single credit wallet, and this page explains where those credits come from, what spends them today, and how to top up.

How your balance is made up

Your total balance is the sum of three balances:

• Monthly allowance — included with some plans and reset each billing period. Not every plan carries one, so check pricing for what yours includes. Unused allowance does not carry over to the next month.
• Gifted credits — bonus credits the Spatiko team adds to your wallet, usually as a promotion or a goodwill gesture. They never expire, but they carry no cash value and aren’t refundable.
• Purchased credits — bought directly as a top-up. These never expire either, and they’re the only credits you’ve actually paid for.

When a credit-metered action runs, Spatiko draws from your monthly allowance first, then gifted credits, and purchased credits last. That order protects the credits you paid for: the ones that would otherwise reset at the end of the month go first, the ones that cost you nothing go next, and your paid balance stays intact longest.

Gifts and complimentary plans

When the Spatiko team gifts your business credits, the owner gets an email and every admin gets an in-app notification, so nobody has to spot the change in their balance on their own. Gifted credits behave like any other credits when you spend them — they just go before the ones you bought.

The team can also put a business on a complimentary plan: a paid plan, on us, with nothing to pay. Same announcement — email to the owner, in-app notification to admins — and a reminder before it ends. Complimentary access is temporary; when it lapses, your account returns to the plan you were already on. It doesn’t change your monthly credit allowance, which always follows your own plan.

What spends credits today

Right now, the only feature that spends AI credits is AI photo tagging. When photos are uploaded or imported into an order, Spatiko can automatically analyze and tag each one by room type — Kitchen, Bedroom, Exterior Front, and so on — so you can group and reorder photos faster. You can always edit any tag by hand afterward.

Tagging costs a small, fixed number of credits per photo. Before it runs, you see a live estimate — photo count times cost — alongside your current balance, plus a standing reminder that AI can make mistakes and results should be reviewed before you deliver to a client.

For more on uploading and organizing photos, see uploading & processing media.

When your balance runs low

If your balance can’t cover a tagging batch, Spatiko won’t let it go negative — the action is either blocked or falls back to uploading the photos without tagging them. If a batch partially fails partway through, the unused portion of that reservation is automatically refunded to your balance.

Reviewing your credit history

The Credits card in Billing settings shows a transaction history of credits used, purchased, refunded, and granted each month, along with a breakdown of what you’ve spent credits on. See subscription and billing management for the rest of what lives in Billing settings.

Buying more credits

If you need more credits without changing your plan, you can buy a one-time top-up pack — Spatiko offers several fixed pack sizes. Purchased credits never expire and stack on top of your monthly allowance. Check current pack pricing and plan allowances on the pricing page.

Go deeper

• Managing your subscription and billing — plan changes, payment method, and your Spatiko invoices.
• Uploading and processing media — how photos get into an order in the first place, before any tagging runs.
• Delivery galleries — what the agent sees once your organized photos are handed over.
• Account and billing overview — the rest of the settings behind your business identity and plan.