What Clients Can Edit on a Property Website
What an agent can and can't change on a property website from their client portal — details, sections, photos, and per-listing contact visibility.
Last updated
If an order includes a property website, the agent can open it from their portal at /portal/property-websites/:id. It’s the same editor you use internally, with a few admin-only pieces hidden.
Editing belongs to the listing agent — the primary client on the order. Co-agents and sellers who get the order’s delivery can open the same page, but for them it’s read-only: they can look at the details, sections, and photos, and copy the public links, but there’s nothing to save.
What the agent can edit
- Property details — description, bedrooms, bathrooms, square footage, lot size, year built, price, MLS number, property type, listing status, garage spaces, and HOA fees.
- Template and appearance — the page template and its appearance settings.
- Page sections — the on-page content sections, including reordering them, renaming their headings (with a reset icon to go back to the standard name), toggling each section’s visibility, and Reset order.
- Photos — which photos and floor plans show on the site, their order, and the cover photo. See below.
Choosing the photos
The listing agent can decide which photos the site shows, without asking you. On the Sections tab, Edit photos, Edit floor plans, and Change cover open the same photo editor you use. There they can hide or show photos, drag them into a new order, and pick the cover. Changes save right away and reach the live page within a few minutes.
Two things to tell your agents:
- Hidden photos stay in their delivery. Hiding only changes the public page — the photos are still in their gallery and downloads.
- The order is shared. Reordering, or picking a new cover, also changes the order the photos appear in their delivery gallery and on your side of the order.
Co-agents and sellers don’t get the Edit photos buttons. See choosing which photos show on a property website for the full walkthrough.
What the agent can see, read-only
- View count and last-viewed date.
- Template name and creation date.
- Once the site is published, both the branded and unbranded public links, which they can copy — branded for their own marketing, unbranded for places like the MLS that don’t allow third-party branding.
Their inquiries land here too
The portal editor carries an Inquiries tab, where every message sent through the site’s Schedule a Showing form is kept — the same messages the agent receives by email. Each one shows the visitor’s name, contact details, and message, with a Reply button that opens a pre-addressed email. It’s a handy backstop when an emailed lead goes missing in their inbox. See listing inquiries for how the routing works, including co-agents.
Agent-identity fields aren’t editable here
Name, email, phone, brokerage (including the brokerage logo), license, and personal website shown on the page aren’t editable from inside this editor. They’re pulled live from the agent’s Agent Profile, which they edit at /portal/account. For anything they haven’t filled in, the page uses what you have on file for them — their own value always wins.
Per-listing visibility overrides
The listing agent can still control whether their email, phone, and photo specifically show on this property website, independent of their account-level defaults. On the Agent tab, under What buyers see on this listing, each of the three has a three-way control:
- Use profile — follow the account-level setting (“Shown · follows your profile setting”). This is where every override starts.
- Show — display it on this listing regardless of the account-level setting (“Shown on this listing, whatever your profile says”).
- Hide — hide it on this listing regardless of the account-level setting.
Each override applies to one listing only — changing it here doesn’t affect any of the agent’s other property websites. Only the listing agent can change these overrides; not even the business’s own staff can touch them. The Agent tab also lists anyone else shown on the listing, with the note “Your photographer sets who appears on this listing.”
What’s hidden from the agent
The client portal never shows the agent:
- The link back to the internal order record.
- The client contact mini-card — that’s them.
- The Share Website Link email tool.
Publishing isn’t a client-portal control
Making the property website public or taking it down isn’t something the agent can do from the portal. Publishing and unpublishing only appears for the business’s own team — see editing a property website for the full editor reference.
Go deeper
- Editing a property website in your own editor — the full admin reference, including the publishing controls agents don’t get.
- How clients manage their profile — where the agent-identity fields on the page are actually edited.
- Branded & unbranded links — the two links an agent copies from the portal, and where each belongs.
- How property websites work — how a site gets created and published in the first place.
- The client portal — the rest of what agents handle for themselves.
Frequently asked questions
Can an agent publish or unpublish their own property website?
No. Making a site public or taking it down only appears for your own team — from the portal the agent sees a read-only status badge instead of a toggle.
Can an agent see the internal order behind their property website?
No. The portal hides the link back to your internal order record, the client contact mini-card, and the Share Website Link email tool, so the agent only ever sees the listing side of the site.
Does hiding an agent's phone on one listing affect their other sites?
No — each override applies to that one listing, and changing it doesn't touch any of the agent's other property websites. Every override starts on Use profile, which simply follows their account-level setting, and only the listing agent can move it to Show or Hide — not even your own staff can set those overrides for them.
Can an agent copy the unbranded link themselves?
Yes, once the site is published. The portal shows both public links read-only for them to copy — the branded one for their own marketing, the unbranded one for places like the MLS that don't allow third-party branding.