Delivering Your Media
How Spatiko media delivery works: upload and edit real estate photos, publish branded client galleries, and collect payment before or after download.
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When a shoot is edited and ready, delivery is how it reaches your client — a page that carries your branding, not Spatiko’s, where they open a link, preview everything, and download the files they need. This section covers the whole path: getting raw files onto an order, editing them — with AI or with your editor — publishing the gallery, and getting paid. The media delivery overview shows what the finished gallery looks like from the client’s side.
New to this and weighing up methods? How to deliver photos to real estate agents covers what to send, what sizes, and why a branded gallery beats a shared folder.
From raw files to a ready order
Get media onto an order by uploading directly or through your connected cloud storage. Uploads run in the background so you can keep working — and uploading straight from a phone or iPad is reliable even with big files. Spatiko sorts photos from floor plans and optimizes every file for delivery automatically, so your client can download in whichever format they need — Listing Ready for listing portals and print, Web & Social for email, social, and websites, or, when the order has originals to serve, Full Quality for the largest files. You never export a separate set of delivery sizes yourself.
“Listing Ready” is a size and quality label only — Spatiko does not connect or upload to any MLS or listing service.
Edit with AI, or loop in an editor
Most shoots get edited before they’re ready to send, and the order’s Editing tab covers both ways of doing it.
For quick add-ons — virtual twilight, virtual staging, a new sky, a greener lawn — open AI Studio on the order’s photos. It’s on every plan, including Free, and runs on AI credits — you review every result before it’s added to the order as a new photo alongside the original.
For full retouching, send the shoot for editing. Assign a team member or an outside editor, and Spatiko emails them a link to the raw files, a folder to drop the finished ones into, and your instructions — no separate login or portal for them to manage. Their finished files come back into the order’s delivery folder, ready for you to publish — pulled in automatically with Dropbox, or with a quick manual import from Google Drive.
If the shoot includes video, there’s one more stop before delivery: send the cut for client sign-off with Frame.io video review — the client leaves timestamped comments right on the timeline, no account needed on their side — then attach the approved version to the order.
Publish the gallery and get paid
Delivering an order is a single action: Spatiko moves the order to your delivery stage — Delivery unless you’ve changed it — and emails every recipient their own gallery link. On an order with several participants — a co-listing agent, the seller — each person who receives the delivery gets their own personal link, while someone who’s only there to pay the bill doesn’t get the gallery at all. If you require payment first, delivery hands off to the pay-to-download flow, and downloads unlock once the client pays. Otherwise you bill through an invoice — and an optional setting can issue and email it automatically the moment you deliver. An order’s first delivery counts toward your plan’s delivery allowance — on the Free plan your first deliveries are free — and resending the email later never counts. See pricing for what’s included.
The gallery carries the whole shoot: photos, floor plans, video, tour links, the property website, and any other file you upload to the order — a PDF brochure, a printable flyer, a floor-plan CAD file — each downloadable on its own. On Starter and up it also includes a Marketing assets section from Marketing Studio, where the agent downloads the social posts and flyers you made, or creates their own from your photos. On an iPhone or iPad, clients can save photos straight to the Photos app instead of downloading a ZIP.
When a client wants a change
Delivery isn’t always the last step. From the gallery, the client selects the photos or floor plans that need another pass and sends them back with a note on each — no email thread to untangle, no guessing which shot they meant.
Those requests land on the order’s media as a banner, with a filter to show only the flagged files. Re-upload the corrected file or fix it in place and mark the requests resolved — the gallery updates in place on the link the client already has. To tell them it’s ready, resend the email from Delivery links on the order. You’re notified by email and in the app when a request comes in.
That flow covers photos and floor plans. For video, feedback lives in Frame.io video review instead — the client leaves timestamped comments on the cut itself, usually before you deliver at all.
Cloud storage ties it together
Connect Dropbox or Google Drive and Spatiko organizes every order into raw and delivery folders in your own storage. It’s one connection for your whole business, so teammates and outside editors work with the files without needing their own account.
It’s also how clients get true full-resolution originals: Spatiko serves them straight from the order’s delivery folder, and the client downloads them right from the gallery — they never touch, see, or need a cloud storage account of their own.
Go deeper
- Uploading & processing media — accepted file types, size limits, and how files land on an order.
- Editing photos with AI Studio — the edits, what they cost in credits, and how you review results.
- Sending a delivery — what “complete and deliver” does, the success screen, and resending from Delivery links.
- Delivery galleries — what the client sees, and how previews and downloads work.
- How clients view and download their media — what delivery looks like from the agent’s side of the portal.
Frequently asked questions
Do my clients need a Dropbox or Google Drive account to download their files?
No. On an order backed by your connected cloud storage, Spatiko serves the true full-resolution originals straight from the order's delivery folder and the client downloads them right from the gallery — a whole section in one go, or a selection as separate files. They never touch, see, or need a cloud storage account of their own.
Does the delivery gallery show Spatiko branding?
No — the page carries your branding, not Spatiko's. The client opens a link, previews the whole shoot, and downloads what they need from a page that reads as an extension of your studio.
Do I have to export web-sized and listing-sized copies before I deliver?
No. Spatiko optimizes every file for delivery automatically, and your client picks the format at download — Listing Ready, the high-resolution version for listing portals and print that most agents choose, or Web & Social, smaller files for email, social, and websites. Full Quality, the largest files, appears when the order has originals to serve. Spatiko does not connect or upload to any MLS or listing service.
How do I know when a client asks for a change to a delivered photo?
You're notified by email and in the app. The client selects the photos or floor plans that need another pass in their gallery and adds a note on each, and the requests show on the order's media as a banner with a filter for the flagged files. Fix or re-upload them, mark the requests resolved, and the gallery updates on the link the client already has.